Collection and Sources of Personal Information
We plan to collect, and have collected within the preceding 12 months, the following categories of Personal Information:
- “Identifiers.” Identifiers such as name, contact information, IP address and other online identifiers.
- “Customer Records Information.” Personal information as defined in the California customer records law, such as name, contact information, and payment data.
- “Protected Class Information.” Characteristics of protected classifications under California or federal law, such as age and gender.
- “Transaction Information.” Commercial information, such as transaction information and purchase history.
- “Online Use Information.” Internet or network activity information, such as browsing history and interactions with our website.
- “Geolocation Data.” Geolocation data such as device location.
- “Audio/Video Data.” Audio, electronic, and visual information, such as call and video recordings, as well as photographs and live streaming or time lapse video of your pool build, when you enable such features on one of our Apps.
- “Inferences.” Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences and characteristics.
- “Sensitive Personal Information.” Personal Information that reveals an individual’s Social Security, driver’s license, state identification card, or passport number; account log-in in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin; citizenship; immigration status.
We collect this Personal Information from you and from publicly available online sources, joint marketing partners, third party data providers, and transfer agents.
Purposes for the Collection, Use, Sale, Sharing, and Disclosure of Personal Information
We collect, use, sell, share, and disclose this Personal Information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including, for example, using Personal Information to: develop, improve, repair, and maintain our products and services, including our events and trainings; fulfill your requests and transactions; personalize, advertise, and market our products and services; conduct research, analytics, and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; perform accounting, audit, and other internal functions; comply with law, legal process, and internal policies; and exercise and defend legal claims.
Purposes for the Collection, Use, and Disclosure of Sensitive Personal Information
We collect, use, and disclose Sensitive Personal Information for purposes of: providing goods or services as requested; ensuring safety, security, and integrity; countering wrongful or unlawful actions; short term transient use such as displaying first party, non-personalized advertising; performing services for our business, including maintaining and servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, or providing similar services on behalf of our business; activities relating to quality and safety control or product improvement; and other collection and processing that is not for the purpose of inferring characteristics about an individual. We do not use Sensitive Personal Information beyond these purposes.
We do not knowingly “sell” or “share” (for purposes of cross-context behavioral or targeted advertising,) Personal Information, including Sensitive Personal Information, of individuals under the age of 16.
Disclosure, Sale and “Sharing” of Personal Information
We disclose, sell and/or “share” (for purposes of cross-context behavioral or targeted advertising) Personal Information with the following categories of third parties:
- “Affiliates.” You can consult the list and location of our affiliated entities here.
- “Service Providers.” Our trusted third-party service providers carry out activities at our direction, such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing, and other services.
- “Ad Networks.” We share Personal Information with third-party ad networks to permit them to send you marketing communications.
- “Business Partners.” When you accept an offer from one of our trusted third-party business partners that is made available through our Services, we share your Personal Information with that specific business partner.
- “Dealers.” When you choose to share your information with one of our trusted dealers, we share your Personal Information with that specific dealer.
- “Shared Device Users.” When you designate individuals as shared users of your Pentair device, we share your Personal Information with those designated individuals.
- “Contest Sponsors.” We share Personal Information with third-party sponsors of sweepstakes, contests, and similar promotions.
- “Legal Authorities.” We may share Personal Information to cooperate with public and government authorities, including law enforcement, and to protect and defend our legal rights and those of others.
The following chart details which categories of Personal Information we have collected and disclosed for our operational business purposes in the preceding 12 months. The chart also details the categories of Personal Information that we “sell” or “share” for purposes of cross-context behavioral or targeted advertising, including within the preceding 12 months.
| Categories of Personal Information |
Disclosed to Which Categories of Third Parties for Operational Business Purposes |
Sold to Which Categories of Third Parties |
Shared with Which Categories of Third Parties for Cross-Context Behavioral or Targeted Advertising |
|---|
| Identifiers |
Affiliates; Service Providers; Business Partners; Dealers; Shared Device Users; Contest Sponsors; Legal Authorities |
Ad Networks |
Ad Networks |
| Customer Records Information |
Affiliates; Service Providers; Business Partners; Dealers; Shared Device Users; Contest Sponsors; Legal Authorities |
Ad Networks |
Ad Networks |
| Protected Class Information |
Affiliates; Service Providers |
None |
None |
| Transaction Information |
Affiliates; Service Providers; Business Partners; Dealers; Contest Sponsors |
Ad Networks |
Ad Networks |
| Online Use Information |
Affiliates; Service Providers |
Ad Networks |
Ad Networks |
| Geolocation Data |
Affiliates; Service Providers; Dealers; Shared Device Users; Contest Sponsors |
Ad Networks |
Ad Networks |
| Audio/Video Data |
Affiliates; Service Providers; Shared Device Users |
None |
None |
| Inferences |
Affiliates; Service Providers |
Ad Networks |
Ad Networks |
| Sensitive Personal Information |
Affiliates; Service Providers |
None |
None |
Individual Rights and Requests
Requests to Know, Correct, Delete and Opt-Out
You may, subject to applicable law, make the following requests:
(1) Request to Know
You may request to know whether we process your Personal Information, and to access such Personal Information. If you are a California resident, you may also request that we disclose to you the following information:
- The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
- The specific pieces of Personal Information we collected about you, including in a portable format to the extent provided by law;
- The business or commercial purpose for collecting, selling or “sharing” Personal Information about you;
- The categories of Personal Information about you that we sold or “shared” and, for each, the categories of third parties to whom we sold or “shared” such Personal Information (if applicable); and
- The categories of Personal Information about you that we otherwise disclosed, and the categories of third parties to which we disclosed such Personal Information (if applicable).
(2) Request to Delete
You may request that we delete your Personal Information.
(3) Request to Correct
You may request to correct inaccuracies in your Personal Information.
To make a Request to Know, Correct or Delete, please contact us at privacy@pentair.com or 1(877)241-9958.
We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as your name, email address, mailing address and how you interact with us, in order to verify your identity and protect against fraudulent requests. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your Personal Information. If you make a Request to Delete, we may ask you to verify your request before we delete your Personal Information.
(4) “Request to Opt-Out of Sale”
You may request to opt out of any future sale of Personal Information about you by clicking here or by contacting us at privacy@pentair.com.
(5) “Request to Opt-Out of “Sharing”/Targeted Advertising
You may request to opt out of any future “sharing” of your Personal Information for purposes of cross-context behavioral or targeted advertising by clicking here or by contacting us at privacy@pentair.com.
We also process opt-out preference signals, such as the Global Privacy Control. These signals set your opt-out preferences only for the particular browser or device you are using. For information about how to use the Global Privacy Control, please visit https://globalprivacycontrol.org/.
Right to Non-Discrimination
You have the right to be free from unlawful discrimination for exercising your privacy rights.
Authorized Agents
If an agent would like to make a request on your behalf as permitted under applicable law, the agent may use the submission methods noted in the section entitled “Individual Rights and Requests.” As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity as described in the section entitled “Individual Rights and Requests” or confirm that you provided the agent permission to submit the request.
Appeal Process
If we refuse to take action on your request, you may request to appeal this refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by contacting us at privacy@pentair.com or 1(877)241-9958. We will review and respond to your appeal consistent with applicable law.
De-Identified Information
Where we maintain or use de-identified information, we will continue to maintain and use the de-identified information only in a de-identified fashion and will not attempt to re-identify the information.
Contact Us
Please contact us at privacy@pentair.com if you have any questions regarding this U.S. State Privacy Notice Addendum.