FAQ - Frequently asked questions
Plancofix
Can hair block the PLANCOFIX floor drainage pump?
Is it also permissible to use the floor drainage pump as a lifting station, e.g. for a bath or washbasin?
Are 230 volts allowed in the shower area (protection zone 0)?
Is it possible to exchange the Plancofix floor drainage pump later on?
Does the power supply line also need to be exchanged if the Plancofix pump is exchanged?
Is it possible to use the Plancofix floor drainage pump to transport condensate?
Why does the transfer point into the downpipe have to be 25 cm above the Plancofix?
Submersible pumps
What’s the difference between “sewage” and “effluent” water?
Can I pump other liquids with this pump?
What does the addition NIRO with the U3 K submersible pump mean and does it still exist?
The product designation U3K+KS/2 on the nameplate of the U3 K submersible pump is confusing?
Do I need a hot water pump or hot water tank for my domDo I need a hot water pump or hot water tank for my domestic washing machine?estic washing machine?
How much dirt & debris can a submersible pump handle?
What size and how much performance should my submersible pump have?
Is installing a sump pump difficult?
Do I always need to install a check valve with my sump pump?
Do I need a backup sump pump? Or a second pump?
Is it OK for my pump to pump out my laundry water discharge?
How big should my sump pit be?
Is there a fuse inside this pump?
Can I use an extension cord with sewage, sump or effluent pumps?
Do you have pumps with longer cords? My outlet is pretty far from where the pump will be.
Can I use a sump pump for my waterfall, koi pond, or garden pond aeration?
Can I use a sprayer handle that shuts off flow from the pump?
Sewage pumps
When you say “solids” what do you mean?
Is a "solids handling" pump the same as a "grinder" pump?
Can the pump handle feminine products that have been flushed down a toilet?
How long should my sewage pump last?
Can I use this sewage pump to pump water in my waterfall, pond, or water feature?
Lifting stations
May I also position a WCfix further away and feed the waste water to the unit through a longer inlet?
Why may the compli sewage lifting unit not be installed outside in a shaft?
May I discharge condensate from condensing boilers and waste water from softeners into a compli sewage lifting unit?
Pressure drainage
What kind of hose or pipe is best to use for discharge from this pump?
Can I use a smaller discharge pipe than recommended?
Can I use a much larger discharge pipe than recommended without problems?
What will happen if my outside discharge pipe freezes or is otherwise blocked?
Does the check valve need to be installed horizontally instead of vertically?
Warranty / Spare parts